App: Arc+ Order Editing & Upsell

Who We Are

We are the developers of Arc+ Order Editing & Upsell, a Shopify app that helps merchants manage order changes and show product upsells to customers.

What Information We Collect

When you install our app, we access information from your Shopify store through Shopify's API:

Customer Information:

• Customer names, email addresses, and phone numbers

• Billing and shipping addresses

• Order history and preferences

Order Information:

• Order details, products ordered, and quantities

• Order dates, pricing, and payment status

• Shipping information and order notes

Product Information:

• Product names, descriptions, and prices

• Inventory levels and product variants

App Usage:

• How you use our app features

• Settings and preferences you choose

• Error logs when something goes wrong

How We Use This Information

We use the information to:

• Let customers edit their orders (change products, quantities, addresses)

• Show relevant upsell recommendations during checkout

• Provide customer support when you need help

• Improve our app and fix bugs

• Send important updates about our service

Information Sharing

We do not sell your information to anyone. We may share information with:

• Cloud hosting services that help us run our app

• Support tools that help us answer your questions

• Only when required by law

Data Storage

• We store your data securely using industry-standard encryption

• Data is kept only as long as you use our app

• When you uninstall our app, we delete your data within 30 days

• Some data may be kept longer for legal or accounting purposes

Your Rights

• Ask us what information we have about you

• Request we correct wrong information

• Ask us to delete your information

• Stop using our app at any time

To make any of these requests, email us at support@arcapps.io

Security

We protect your information by:

• Using secure connections (SSL/TLS encryption)

• Limiting who can access your data

• Regularly updating our security measures

• Following Shopify's security requirements

Cookies

Our app may use cookies to:

• Remember your settings

• Keep you logged in

• Understand how the app is used

You can disable cookies in your browser settings.

Children

Our app is not intended for children under 16. We do not knowingly collect information from children.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any major changes by email or through the app.

Contact Us

If you have questions about this privacy policy or how we handle your information:

Email: support@arcapps.io
Website: https://arcapps.io